FREQUENTLY ASKED QUESTIONS
How does Farm Fresh To You’s organic produce delivery service work?
We bring fresh, seasonal organic produce directly from our farm right to your doorstep. You are able to choose the Box Type, Size and Delivery Frequency that best fits your lifestyle, and family or office size. Each delivery comes packed with news from your farmer, recipes, produce tips and details on upcoming farm events. We preselect the contents of your box in accordance with the season’s best mix of organic produce for your Box Type and Size. Online, log in to your account to modify your preferences, such as excluding items you would rather not receive in your box. There is no commitment — you can change or suspend your service to fit your schedule or vacations.
What does “CSA” mean?
CSA is an acronym for “Community-Supported Agriculture,” a program where community members support a local farm by signing up to buy produce directly from that farm on a regular basis. While most CSAs deliver through centralized drop-off points our CSA, Farm Fresh To You, delivers directly to homes and offices.
How do I get started?
Check to see if we deliver to your neighborhood by entering your zip code here. Specify if you are requesting a home or office delivery. In the sign up process you’ll be able to create an account, enter your delivery information and select the Box Type, Size and Delivery Frequency that best fits your needs.
Where does the produce in the Farm Fresh To You box come from?
We bring the season’s best mix of local, organic produce to your door by growing and partnering with trusted organic farms in your area. Members are able to view the growing location of the produce in their box by logging in to their account online.
Farming organically since 1976, we currently grow more than 60 types of produce and over 130 varieties on our Capay Organic farms in northern (Capay Valley) and southern (Imperial Valley) California. During the summer months, over 80% of the produce going into our boxes comes from our farms. Organic produce is first sourced from our farm, then from neighboring farms, then with emphasis placed on being as regional and local as possible. Our Valley box services (northern and southern California versions) are our most traditional and local CSA options, containing only produce directly from our farms in the region and neighboring farm partners.
Is everything organic?
You can trust that 100% of the produce arriving in your box is certified organic from our farm and our trusted farm partners. Our farm, Capay Organic has been growing organically since 1976 and is proud to be third-party certified organic by CCOF. In addition to our organic certification, our produce is grown in a sustainable farming system that nourishes a healthy ecosystem and cares for our environment.
Is your produce GMO-free? What about your seeds?
Yes. Absolutely all of our seeds and produce are non-GMO (not genetically modified). We believe that growing GMO-free is a very important component of our organic certification and are proud to be third-party certified organic by CCOF.
Can I view what’s coming in my box?
Yes. On Thursdays at noon, we post the box contents for the following week’s deliveries. Log in to your account online to see what’s arriving in your next scheduled box.
What size box should I order?
We recommend visiting our Compare Sizes page to get a sense of our seasonal box contents for each Box Type and Size. While it can be hard to recommend a size as different families have different eating and cooking habits, we often find that a family of 2-4 enjoys the Regular size at $33.00 delivered every week or every other week.
Tip!—You can change your service as your needs change. Please remember: we need to receive all changes to your service (either in your account online or by calling/emailing us) by 10 a.m., 2 days prior to your next scheduled delivery.
How frequently should I receive a delivery?
The majority of our customers get a box every week or every other week as their main weekly source of fruits and vegetables (rather than going to the grocery store). You can also choose to get a delivery every three weeks or every four weeks. You can change your delivery frequency as your needs change.
When is the cut-off time for making changes to my service / box type?
As we need time to harvest and prepare for the packing and delivery of your box, we need to receive all changes to your service by 10 a.m., 2 days before your next scheduled delivery day. Changes to your service can be made in your account online or by contacting us via phone, voice message or email.
- If your delivery day is Thursday, changes to your upcoming delivery must be made by Tuesday at 10 a.m.
- If your delivery day is Tuesday, changes to your upcoming delivery must be made by Sunday at 10 a.m.
Please don’t hesitate to give us a call if you’d like help coordinating changes to your account or have questions.
What if I am allergic or do not like certain items?
You can ask that we exclude certain produce items from your box by logging in to your account online and marking items you would prefer not to receive on the Exclusion List page. If an item on your Exclusion List is scheduled for your box, we will automatically provide an alternate item, typically substituting a fruit for a fruit and a vegetable for a vegetable.
What if I receive an item in my delivery that I am not satisfied with?
As fresh produce is delicate in nature, we do our best to properly pack items for the journey from our farm to your door. If you receive produce that is damaged, or find an item missing from your order, please contact us immediately and we will make it right. Quality produce and outstanding customer service are of utmost importance to us.
What if I need to leave for vacation?
You can easily change or suspend your service to fit your schedule or vacations in your account online or by contacting us by 10 a.m., 2 days before your next scheduled delivery day. To make changes online, log in and visit your Account Summary page and select Vacation Hold. We will hold all deliveries until your return.
Do you deliver items other than produce?
Yes, you can add organic or pasture-raised eggs and organic trail mix / nuts to your produce deliveries as a Mini Service. Log in and visit your Manage Services page and click the Modify button on the service on which you wish to add a Mini Service like eggs or nuts.
Is there an extra delivery charge?
No, we do not apply a delivery charge. The delivery of produce fresh to your door is included in the price of your box.
When does my box get delivered?
Your delivery schedule depends on your geographic location and whether you receive a home or office delivery. Check the delivery day for your zip code here. Your box will be delivered on this day of the week and will continue on your chosen frequency (example: every other week).
For home deliveries: In order to maintain the freshness of your produce from our farm to your table, your home delivery will be quietly left on your doorstep between 8:00 p.m. (the night before) and 8:00 a.m. on your delivery day. If your building requires a key or security code, please notify us immediately so we can coordinate the delivery of your box. As our deliveries may occur when it’s dark, please tell your family and home members that you’re expecting a delivery. Our farm delivery driver will be wearing a neon yellow vest with reflective stripes.
For office deliveries: During the sign up process, you are asked to include your hours of operation so we can properly coordinate the delivery of your box. If your building requires a key or security code, please notify us immediately.
Why can’t I pick my delivery day and time?
We deliver to certain areas on certain days to minimize the environmental impact and optimize our routes so that your fresh produce arrives at its best.
Do I need to be home to receive a delivery?
No. Our farm delivery drivers leave your box on your doorstep. In order to maintain the freshness of your produce from our farm to your table, your home delivery will be quietly left on your doorstep between 8:00 p.m. (the night before) and 8:00 a.m. on your delivery day. If your building requires a key or security code, please notify us immediately so we can coordinate the delivery of your box.
As our deliveries may occur when it’s dark, please tell your family and home members that you’re expecting a delivery. Our farm delivery driver will be wearing a neon yellow vest with reflective stripes.
What if I live in a gated community or apartment with a security gate?
We are often able to deliver to gated communities/apartment complexes. If your building requires a key or security code for access, please contact us so we can coordinate the delivery of your box.
What should I do with my empty box after delivery?
We would be happy to recycle your old box. The night before your next delivery, please place your flattened box where your driver leaves your new box.
I did not receive my scheduled delivery. What do I do?
If you do not receive a scheduled delivery, please advise us within 24 hours by contacting Customer Service as they can investigate and assist with the proper handling of charges to your account.
I received an item on my Exclusion List. What do I do?
We can help if an item from your Exclusion List was accidentally included in your delivery. Please contact us so we can ensure that your excluded items are noted properly and can assist with any applicable credits to your account. Thank you!
Do I have to sign up to receive a box?
Yes; In order for us to deliver produce directly to your doorstep, we ask that you sign up and provide information such as your address, delivery instructions and payment information. During the sign up process, you will choose the Box Type, Size and Delivery Frequency that best fits your needs.
By creating an account, you can log in to view the contents of your upcoming delivery and specify which produce items you would rather not receive (in your Exclusions List). Although we are a subscription service, there is no commitment and you can cancel or suspend your account by contacting us by 10 a.m., 2 days before your next scheduled delivery day.
How am I billed for the box?
Customers are required to have a credit card or debit card on file within 14 days of signing up for the service. For your convenience we accept American Express and credit and debit cards with Visa and Mastercard logos as payment options. Accounts are billed monthly and include all deliveries processed within your billing period.
I received a gift certificate. How do I redeem?
If you received a gift certificate issued after December 2013, you can redeem online by entering the gift certificate number in the PROMO CODE field on the first page of the sign up process. If you have an older gift certificate, please give us a call and we can assist with the creation of your account.
Please note: as a subscription service, our customers are required to have a credit card on file. The gift certificate value will be applied to your account as a credit for future deliveries. Once your gift certificate amount has been exhausted, your credit card will be used as the method of payment. There is no obligation and your produce deliveries can be cancelled by contacting us by 10 a.m., 2 days prior to your next scheduled delivery as that is when we prepare for the harvest and packing of your personal produce box. We hope you enjoy your gift of organic fruits and veggies!
How do I suspend or cancel my deliveries?
There is no commitment and you can suspend or cancel your service by contacting us at 1.800.796.6009 by 10 a.m., 2 days prior to your next scheduled delivery day so we can properly process your account. This cancellation lead time is needed so we don’t begin preparing for the harvest and delivery of your box. A late charge of $5.00 may apply if box cancellations are made to your service after this time.
If you wish to suspend or hold your deliveries, instead of cancelling, you can also set a “vacation hold” in your account online. As we have some seasonal customers, we have made it easy to reactivate service by logging into your account online with the email and secure password you have on file at the time of close/hold. Be sure to visit your Excluded Items page to make any changes to your preferences.
Do you have a rewards or referral program?
Take part in our Refer-A-Friend program! When you recommend our Farm Fresh To You service to your friends and family, they save $10 off their first box, and you save with a $25 produce credit to your account. Your friend must give your first and last name when signing up either online or by calling 1.800-796-6009.